Real Results for Real Health Systems

The Challenge

A 12-hospital Midwest health system was losing an estimated $380,000 annually to inventory shrinkage, expired medications, and manual counting errors. Their pharmacy directors spent 60+ hours per quarter on physical counts — time pulled directly from patient care.

Our Solution

IMC deployed its AI-powered scanning technology across all 12 facilities, establishing a standardized inventory protocol and integrating with the system's existing pharmacy management software. Our team conducted full baseline counts at each site within 30 days.

The Results

• 94% reduction in inventory discrepancies within 90 days
• $380,000 in annual savings from shrinkage elimination
• Pharmacy director time on counts reduced from 60+ hrs/quarter to under 4 hrs
• Full DEA compliance documentation maintained across all controlled substance categories

The Challenge

A 320-bed community hospital had accumulated two years of expired and recalled medications with no systematic reverse distribution process. Compliance risk was mounting, storage space was consumed, and an estimated $210,000 in returnable drug credits sat unclaimed.

Our Solution

IMC's reverse distribution team conducted a full facility audit, catalogued all returnable medications, and managed the entire DEA-compliant return process — including controlled substance documentation, manufacturer credit negotiations, and destruction manifests.

The Results

• $210,000 in manufacturer credits recovered within 60 days
• 100% DEA-compliant documentation for all controlled substance returns
• Freed 400 sq ft of pharmacy storage space
• Ongoing quarterly reverse distribution schedule established

The Challenge

Transitioning to EPIC requires a verified, fully formatted medication database before a single screen goes live. For this major health system, that meant accurate physical counts and complete drug data — NDC codes, descriptions, barcode data, and strength — across all 22 locations simultaneously. Their internal pharmacy teams didn't have the capacity to execute a project of this scale without disrupting daily operations.

Our Solution

IMC deployed across all 22 locations, performing comprehensive physical pill counts at every site while simultaneously building the complete medication dataset in EPIC's required format. Working exclusively alongside the EPIC implementation team, IMC delivered NDC codes, drug descriptions, barcode data, and strength information — verified and formatted to specification — ensuring the system had a clean, accurate foundation from day one.

The Results

• All 22 locations counted and fully formatted for EPIC on schedule
• Every count verified accurate — spot checks matched EPIC's own validation exactly
• Complete medication dataset delivered: NDC, descriptions, barcodes, and strength
• Thousands of internal man-hours preserved for patient care
• EPIC go-live completed without a single inventory-related delay or discrepancy

The Challenge

With The Joint Commission always a potential presence, this major West Coast health system suspected their expiration date management had gaps — but didn't know the full extent. Staff were routinely missing outdated medications on shelves and inside automated dispensing cabinets. A TJC finding on medication management would be costly, and leadership needed a thorough, independent review before their next survey.

Our Solution

IMC conducted a complete expiration audit across the health system, pulling every medication within one month of expiration — exactly in line with the facility's own protocol. The team worked shelf by shelf and cabinet by cabinet, covering all automated dispensing units. In addition to expired medications, IMC flagged and removed broken items and damaged packaging throughout. Every storage area was left survey-ready, with automated dispensing cabinets fully updated before IMC departed.

The Results

• All near-expiration and outdated medications removed — including items staff had consistently overlooked
• Automated dispensing cabinets fully audited and brought to current standards
• Broken and damaged items cleared from shelves and automation throughout the system
• TJC survey completed — expiration compliance was a non-issue
• Health system now scheduling IMC twice annually to maintain continuous survey readiness